Pensacola, Fla. (July 30, 2025) – Global Connections to Employment has earned the Contact Center Site Certification from the International Customer Management Institute, or ICMI. The certification reflects the organization’s continued commitment to operational excellence and customer service.

“Achieving ICMI certification reflects the dedication and professionalism of our team,” said Dwight Davis, president of Global Connections to Employment. “We’re proud to provide best-in-class service while advancing our mission to create employment opportunities for people with significant disabilities.”

The team earning this certification is GCE’s Colorado Military Health System contact center, located at U.S. Air Force Fort Carson in Colorado. Since 2023, GCE has provided patient appointment and nurse telehealth services to support soldiers, airmen, civilians and their families.

GCE contact centers specialize in customer-focused solutions such as tiered support, scheduling services, IT help desks and business process outsourcing — all delivered by highly trained professionals in mission-driven environments.